Good news! SKUs are not required for order syncing to work. And if you do have SKUs, Athlete will use them. When Athlete syncs an order to Shopify, it looks for SKUs on the Etsy listings and matches them to Shopify products. When this match is found, the items on that Shopify order are linked to your Shopify products. When this match is not found, the Shopify order is loaded but the items on that order are not linked to Shopify products. This means these orders can't update inventory, and may not work with other integrations such as dropshipping apps. To resolve this, you should update the product to have matching SKUs on both marketplaces. Subsequent orders for that Etsy listing will then be successfully linked to the Shopify product.
Yes - the customer's name, email address and billing address are loaded to Shopify. If these details are updated on Etsy on a subsequent order, Athlete will update them on Shopify too.
Etsy orders are synced to Shopify within 30 seconds or so.
Etsy shipment and cancels are synced to Shopify within 30 seconds or so.
Yes - the exact shipping method and cost will be shown on the Shopify order.
Yes - the shipping address for the order will be loaded to Shopify, whilst the Shopify customer record will be updated with the billing address.
Yes - when you ship an order on Etsy, Athlete will update the corresponding Shopify order.
No - to make sure your customers don't get duplicate emails, Athlete does not trigger Shopify shipping notifications.
Yes - when you cancel an order on Etsy, Athlete will cancel the corresponding Shopify order.
Shopify shipments are updated on Etsy within 30 seconds or so.
Yes - Athlete syncs all payment amounts so you can do full financial reporting on all your orders, even if you end up shipping them via Etsy.
Yes - when an Etsy order has been loaded to Shopify and then shipped from Shopify, Athlete will update Etsy.
Athlete is hosted by Heroku, one of the world's leading hosting platforms. Heroku operates stringent security procedures and processes and is trusted by some of the world's biggest companies (Heroku is owned by Salesforce). Athlete's data is kept in the USA (the same as Shopify and Etsy) within Heroku's data centers and is continually backed up.
Yes - we follow the stringent GDPR processes laid out by both Shopify and Etsy, and adhere to secure coding and data handling standards. We also publish our own privacy policy which details what we can and can't do with your data. Athlete has special permission to access Etsy customer data, granted by additional approval within Etsy. We act as a processor for your customer data, and can never use it for purposes other than order and customer sync between Etsy and Shopify.
